FAQ

WHAT IS THE ORDERING DEADLINE?

The Queen's Education Apparel Store will close on February 1, 2026 at 11:59 PM. Please make sure you get your order submitted before this time - late orders cannot be accepted!

 

WHEN WILL I GET MY ORDER?

Orders will be distributed by ESS at the end of February as well as various dates in March and April. Emails will be sent out when these dates are confirmed

 (These garments are not pre-stocked: they are all custom-produced after the store is closed and summarized, specifically for the people who place orders on this store.)

 

HOW DO I KNOW WHICH SIZE TO ORDER?

Each of the styles in the Queen's Education apparel store has garment measurements included in the product description. Please make sure you choose the correct size -  we're not able to exchange or refund items that were ordered in the wrong size. 

 

CAN I CHANGE OR CANCEL MY ORDER?

If you wish to change or cancel your order, please contact us and we will make every effort to accommodate your request.

However, we produce your items "on demand", so orders cannot be changed or cancelled once the store has closed and goods have gone into production.

 

THERE'S A PROBLEM WITH MY ORDER - WHAT DO I DO?

We exercise a high degree of care in producing quality garments, and are committed to your satisfaction. If you receive a garment with a defect, please contact us.

Unfortunately, because garments are produced to order, we cannot exchange garments or accept returns of garments that are purchased in the wrong size.  

 

WHERE IS MY ORDER COMING FROM?

Your Queen's Education apparel is being decorated & shipped locally here in Kingston by Primetime Custom (www.primetimecustom.com)